The Snuffle Service is a mobile application and provides support to ‘Pet Owners’ and providers of pet-related services, referred to as ‘Pet Service Providers’, which is used to find, communicate with and interact with each other. We charge fees for certain aspects of the Snuffle Service as described in these terms.
Snuffle does not provide Pet Care Services. Snuffle is a neutral party for service providers and pet owners. Snuffle is not a service Provider and, except for emergency phone support and other resources and support specifically described in the Snuffle Service, does not provide pet care services. We make no representations or warranties about the quality of boarding, pet sitting, pet and dog walking, house sitting, or other services provided by Service Providers (“Pet Care Services”), or about your interactions and dealings with users. Service Providers listed on Snuffle are not under the direction or control of Snuffle, and Service Providers determine in their own discretion how to provide Pet Care Services. Though we provide general guidance on our Site to Service Providers about safety and pet care and to Pet Owners about selecting and engaging Service Providers, Snuffle does not employ, recommend or endorse Service Providers or Pet Owners, and, to the maximum extent permitted by applicable law, we will not be responsible or liable for the performance or conduct of Service Providers or Pet Owners, whether online or offline. We conduct an initial review of Service Provider profiles and we facilitate Background Checks or Identification Verifications on Service Providers conducted by a third party, but, except where explicitly specified in the Snuffle Service (and then only to the extent specified), do not otherwise screen Service Providers or Pet Owners. You should exercise caution and use your independent judgment before engaging a Service Provider, providing Pet Care Services, or otherwise interacting with users via the Snuffle Service. Pet Owners and Service Providers are solely responsible for making decisions that are in the best interests of themselves and their pets. For example, each user of the Snuffle Service is responsible for keeping current his or her own pet’s vaccinations, and we will have no liability for anyone’s failure to vaccinate his or her pet.
Snuffle has no liability for any claims, injuries, loss, harm and/or damages arising from and/or in any way related to your interactions or dealings with other users and the acts and/or omissions of Service Providers and Pet Owners, whether online or offline. You acknowledge and agree that, to the maximum extent permitted by the applicable law, YOUR USE AND/OR PROVISION OF PET CARE SERVICES IS AT YOUR SOLE AND EXCLUSIVE RISK. (Any financial obligations Snuffle may have to its users in connection with user conduct are limited to the reimbursement of booked services under mentioned conditions.)
Transactions are between Pet Owners and Service Providers. The Snuffle Service may be used to find and offer Pet Care Services and to facilitate payment, but all transactions conducted via the Snuffle Service are between Pet Owners and Service Providers. Except for the limited refunds, you agree that Snuffle has no liability for damages associated with Pet Care Services (which may include bodily injury to, or death of, a pet) or resulting from any other transactions between users of the Snuffle Service.
In order to use Snuffle, the user must be at least 18 years old to create a Snuffle account and to use the service. By setting up an account you form a binding contract with Snuffle, you confirm not being a person who is barred from using the service under any applicable jurisdiction, and you will comply with our Terms and Conditions and all applicable local, province, state, country and international laws, rules and regulations. Also, you have never been convicted of any crime or offense including sex crime or any other crime involving violence and that you are not requested to register as an offender of any type with any province, national or international offender registry.
BOOKINGS
Pet Owners and Service Providers transact with each other on the Snuffle App when they both agree to a “booking” that specifies the fees, time period, and other terms for provision of Pet Care Services via the booking mechanism provided on the Snuffle Service (a “Booking”). A Booking may be initiated by a Pet Owner by selecting the type(s) of Pet Care Services to be provided and then following the prompts that appear on-screen. If you are a Pet Owner and you initiate a Booking, you agree to pay for the Pet Care Services described in the Booking when you click “Book” If you are a Pet Owner and a Service Provider initiates a Booking, you agree to pay for the Pet Care Services described in the Booking when you click “Pay Now.” All requests are subject to acceptance by the receiving party. The receiving party is not obligated to accept your (or any) request and may, at their discretion, decline for any reason. Once you complete a Booking, you agree to honor the price and other terms of that Booking, as acknowledged in the Booking confirmation.
Pet Owners are Solely Responsible for Evaluating Service Providers
Pet Owners are solely responsible for evaluating the suitability of Service Providers for the services they offer to provide. Though Snuffle performs a limited review of Service Provider profiles and facilitates Service Provider Background Checks or Identity Verifications conducted by a third party, any such screening is limited, and Snuffle does not warrant that any such screen is accurate, complete, conclusive or up-to-date. Similarly, Snuffle does not endorse reviews of Service Providers by other Pet Owners that may be available via the Snuffle Service, and Snuffle makes no commitments that such reviews are accurate or legitimate.
ABANDONED PETS AND RE-HOMING
Pet Owners who arrange for Pet Care Services and fail to retrieve their pet after the service period identified in a Booking agree that Snuffle (or the Service Provider) may, in its (or his or her) sole discretion, place the pet in foster care, transfer care to animal control or other law enforcement authorities, or find other alternate care. Pet Owner agrees to reimburse Snuffle and/or the Service Provider for all costs and expenses associated with such actions. Further, Snuffle expressly reserves the right, in its sole discretion, to remove a Pet Owner’s pet from a Service Provider’s care should Snuffle deem it necessary for the safety of a pet, the Service Provider, or any persons living with the Service Provider. Prior to removing a pet from the care of a Service Provider, Snuffle will use reasonable efforts during its normal business hours to contact the Pet Owner and/or the Pet Owner’s emergency contact (if provided) to arrange alternative care. Should Snuffle not be able to contact the Pet Owner Snuffle will use its best judgment to find alternative care for the pet until the Pet Owner is able to retrieve his/her pet. If you are a Pet Owner, you authorize your pet’s veterinarian(s) to release your pet’s veterinary records to Snuffle in connection with any such relocation or re-homing of your pet. In addition, you are responsible for and agree to pay all costs and expenses incurred by Snuffle in connection with such transfer.
EMERGENCIES
We recommend that Pet Owners give their Service Providers contact information where they can be reached in the event medical care for a pet becomes necessary. Service Providers agree to immediately contact Pet Owners in the event such care becomes necessary or, if the Pet Owner is not available, to contact Snuffle at the applicable email address (contact@snuffle.app) also listed in the table at the end of these Terms. If you are a Pet Owner, you hereby authorize your Service Provider and Snuffle to obtain and authorize the provision of veterinary care for your pet if you cannot be reached to authorize care yourself in an emergency situation. In such case, you also authorize your pet’s veterinarian(s) to release your pet’s veterinary records to Snuffle. If your Service Provider reaches you with a request to authorize medical care for your pet and you refuse, you release the Service Provider and Snuffle for any injury, damage or liability arising from failure to seek such care. Pet Owners are responsible for the costs of any such medical treatment for pets and, if you are a Pet Owner, you hereby authorize Snuffle to charge your credit card or other payment method for such costs. Snuffle recommends that all users have adequate pet insurance to cover the costs of veterinary care.
GOOGLE MAPS
Use of the Snuffle Service requires use of Google Maps features and content, which are subject to the current (1) Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html (including the Acceptable Use Policy at https://cloud.google.com/maps-platform/terms/aup/); and (2) Google Privacy Policy at https://www.google.com/policies/privacy/ (collectively, the “Google Terms”). By using the Snuffle Service, you acknowledge and agree to the Google Terms as they apply to you (e.g., as an “End User”). Any unauthorized use of the Google Maps features and content may result in your suspension or termination from the Snuffle Service.
CERTIFICATION OF COMPLIANCE WITH APPLICABLE LAW
By accessing and using the Snuffle Service, you certify that you: (1) are at least 18 years of age or the age of majority in your jurisdiction, whichever is higher, and (2) will comply with all laws and regulations applicable to your activities conducted through, or related to, the Snuffle Service.
For Pet Owners, this means, among other things, that you will ensure that your pets are vaccinated, licensed, identification-tagged and/or microchipped as required by local laws or regulations; that you have obtained and will maintain any mandatory insurance policies concerning the pets whose care you entrust to Service Providers (and that such policies will benefit third parties, including Service Providers, to the same extent they benefit you).
For Service Providers, this means, among other things, that you certify that you are legally eligible to provide Pet Care Services in the jurisdiction where you provide Pet Care Services; that you have complied and will comply with all laws and regulations that are applicable to you; that you have obtained all business licenses, business tax registrations, and permits necessary to provide Pet Care Services legally; and that, when providing Pet Care Services, you will comply with applicable leash, pet waste disposal, and similar laws.
You acknowledge that Snuffle is entitled to rely on these certifications from you, is not responsible to ensure that all users have complied with applicable laws and regulations, and will not be liable for a user’s failure to do so.
Your Conduct on the Snuffle Service. When you use the Snuffle Service, you agree:
– To use the Snuffle Service only in a lawful manner and only for its intended purposes
– Not to use the Snuffle Service to arrange for the care of: (a) exotic or inherently dangerous pets such as venomous snakes or constrictors, primates, wolves or wolf hybrids, non-domesticated cats, alligators, horses or other livestock; (b) any animal whose ownership or third-party care is prohibited under applicable law; or (c) any animal that has a history of, or which has been trained for, attacks on pets or people.
– Not to submit viruses or other malicious code to or through the Snuffle Service.
– Not to use the Snuffle Service, or engage with other users of the Snuffle Service, for purposes that violate the law.
– Not to use the Snuffle Service to arrange for the provision and purchase of services with another user, then complete transactions for those services outside of the Snuffle Service.
– Not to use the Snuffle Service for purposes of competing with Snuffle or to promote other products or services.
– Not to post reviews about Service Providers that aren’t based on your personal experience, that are intentionally inaccurate or misleading, or that violate these Terms.
– Not to post content or materials that are pornographic, threatening, harassing, abusive, or defamatory, or that contain nudity or graphic violence, incite violence, violate intellectual property rights, or violate the law or the legal rights (for example, privacy rights) of others.
– Not to post “spam” or other unauthorized commercial communications.
– To use the Snuffle Service only for your own purposes, and not to impersonate any other person.
– Not to transfer or authorize the use of your account for the Snuffle Service by any other person, or to engage in fraudulent transactions.
– Not to provide false information in your profile on, or registration for, the Snuffle Service, or to create multiple or duplicate accounts.
– Not to interfere with our provision of, or any other user’s use of, the Snuffle Service.
– Not to solicit another user’s username or password for the Snuffle Service or any other sensitive personal information, including bank details.