Digital Services Act (DSA) Compliance Notice for EU Users

Snuffle allows pet lovers to find and offer pet care. It is a violation of the Terms of Service to use Snuffle to post or send or post content (such as messages, photos, reviews, or profile descriptions) that is pornographic, threatening, harassing, abusive, or defamatory, contains nudity or graphic violence, incites violence, violates intellectual property rights, or violates the law or the legal rights (for example, privacy rights) of others; that is spam; that impersonates another person; or that seeks to engage in fraudulent transactions or for purposes that violate the law. For more details, please see Sections 10 and 11 of the Terms of Service.

Snuffle takes the following steps to promote a safer platform environment:

• Snuffle reviews and approves every walker profile. As part of the review and approval process, Snuffle reviews the photos and written content on walker profiles.

• Snuffle provides a “Report and Block” feature. Anyone on Snuffle can block or report profiles and conversations with other users and these will be reviewed by our Customer Service team.

• Snuffle prohibits and will remove reviews that violate our Review Policy. Reviews are an important part of Snuffle and, as a general policy, we do not interfere with feedback from walkers and pet owners. However, if reported to us, we will remove reviews or responses (or portions thereof) that violate our Review Policy or the Terms of Service.

• Snuffle users can report illegal content to our Customer Service team at any time. If you wish to report content that you believe is illegal in the EU, you can contact us via email at:
  • contact@snuffle.com
  • support@Snuffle.com

Please use the below format. Please note that not all violations of our Terms of Service amount to illegal conduct.

Subject: Notice of Illegal Content

• A detailed explanation of why you believe the content is illegal in the EU.

• The exact electronic location (such as URL) and any other helpful context supporting identification. If you are alleging a violation of intellectual property rights, please include or reference any copyright or trademark registrations to support your notice.

• Your name and email.

• The following statement: “I confirm that I have a good faith belief that the information and allegations contained in this notice are accurate and complete.”

Using Snuffle to post content that violates our Terms of Service, or abusing this notification procedure, can lead to suspension or deactivation as set forth in Section 9 of the Terms of Service. Examples of abusing this notification procedure include repeatedly submitting duplicate notices, submitting notices that are manifestly unfounded, submitting notices in bad faith, to harass another user, or for other purposes inconsistent with our Terms of Services. If you disagree with Snuffle’s decision to take down content, you may reach out to:

• contact@snuffle.app
• support@Snuffle.app

Snuffle does not rely on automated tools to remove content.